Q: Do I need to make a reservation?
A. Although reservations are not required, it is a good idea to place your order as soon as you can to reserve equipment.

Q: Can I make changes to my reservation?
A. Yes. We can make changes to you reservation as long as we have the items available. Changes need to be made one week before your event.

Q. Do you need a security deposit and when do I pay?
A. We require a valid credit card on fi le for each order. A deposit is required on orders over $500.00. Payment is due in full the day before delivery.

Q. What if items are broken or damaged?
A. You will be charged the replacement value of the item with the credit card on file.

Q. What Credit cards do you accept?
A. Yes. We accept Visa, MasterCard, American Express and Discover.

Q. Do you charge for delivery and pick up?
A. Yes. There is a standard delivery charge for each city. Delivery Times are between 8 a.m. and 5 p.m. Monday thru Saturday. We can and will deliver at other times but there may be additional charges.

Q. Can someone visit my home or event site?
A. Yes. Atlas has a staff of event consultants who can measure and layout your yard or event site and advise on best possible scenarios.

Q. What size tents/canopies do you rent?
A. Atlas Party Rentals carries a wide arrange of sizes ranging from 10 x 10 to 100 x 200. From small gatherings to large festivals, Atlas has a size or style of tent to fi t your needs.

Q. Do I need to be home to accept delivery?
A. You do not need to be home as long as we have access to your back yard. We will stack your items for you there. We will not access a back yard with loose dogs for the safety of our employees.

Q. Do you set up the equipment?
A. We set-up all heavy equipment items such as tents, tables, chairs and staging. Dishware and linens are stacked in containers and boxes for your easy removal.

Q. Do I need to wash the dishes, glassware, linens etc?
A . No. Please rinse and scrape off excess food from dinnerware and utensils and place back in the delivery crates. We will wash and sanitize for future rentals.

Q. Help! I have never thrown a party before!
A. Call us immediately! Our event planners are eager to assist you and take the stress out of planning your event.